Ordering FAQs | Help/FAQs

How do I find my bjupresshomeschool.com account number?

Your BJU Press account number can be found:

  • On your account home page after logging in to your bjupresshomeschool.com account
  • On packing slips from previous shipments
  • On invoices
  • On mailing labels - If you have received a mailing (catalog or brochure) from BJU Press, your account number is on the first line. Be sure to drop any initial zeros and any letters or dashes after the number.

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What if I forgot my password?

Your password can be automatically reset in one of three ways:

If you have already registered with us on the sign in page click the link I forgot my password, and enter your email address to have a temporary password emailed to you. Please make sure that bjupinfo@bjupress.com is in your trusted contacts in your email box.

You can also contact Customer Services by phone or email, and a representative will reset your password. You will receive an email with a new password. Please make sure that bjupinfo@bjupress.com is in your trusted contacts in your email box.

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What if my password or user ID does not work?

There are a couple of things you can try first:

  • The login system is case sensitive. Be sure your caps lock key is off.
  • Be sure there are no spaces at the beginning or end or embedded within your login id or password.
  • If you received an email with a temporary password, try copying and pasting the information from the email.
  • If you cannot log in after trying these steps, please email or call Customer Service for additional assistance.

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Why am I getting a STOP sign when I try to create an account, and what should I do?

This is telling you that the system found an account already set up that appears to have the same address information that you used to register. This is for your protection and to help BJU Press maintain a single account for each customer so that his or her order history is readily available. To correct the problem, you have two options:

Option 1 (recommended) Accept the warning and, when prompted, choose the one account that properly matches your personal information.

Option 2: Ignore the warning and continue with your order. BJU Press will review the information on both accounts and if in fact they are complete duplicates, they will merge the information you entered to the original account. Your user ID and password will remain the same.

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How do I contact Customer Service?

E-mail bjupinfo@bjupress.com
Phone 800.845.5731 or 864.770.1317
Fax 800.525.8398 or 864.271.8151
Mail BJU Press, Greenville, SC 29614

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How do I order a free catalog?

You can order a catalog online by clicking Get a Free Catalog at the bottom of the homepage. You will be required to login to your account to complete your order.

You can see a full list of catalogs under Curriculum Products, Teaching Aids and Resources, Catalogs and Order Forms. From that page, you can also download a pdf of any of our catalogs or order forms.

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Can I check my Cash for College balance online?

Yes, you can. You have to be logged in to see the balance. If you are logged in right now, click Your Account at the top of this page and your balance will be listed.

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How do you protect my privacy?

Customer Information Protection

Bjupresshomeschool.com uses the latest encryption technology to keep your personal information safe. All your ordering information, (including your name, address, and credit card number) is encrypted using a secure server which provides maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information we store it on a server that is not accessible from the Internet. Also, when you place future orders or access your account information, we offer the use of a secure server. By using Secure Sockets Layer technology (SSL) all of the information that you input is encrypted before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Cookies

A cookie is a small data file which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to bjupresshomeschool.com. Most browsers are initially set to accept cookies. You will be able to browse our website and order with cookies turned off, but you will lose some website enhancements. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember certain information (name) you gave bjupresshomeschool.com so you do not have to reenter it each time you visit the site. By showing us how and when shoppers use the site, cookies also helps bjupresshomeschool.com to see which areas are popular and which are not. Many improvements and updates to the site are based on the data derived from these cookies, such as total number of visitors and pages viewed.

Customer Information Sharing

Bjupresshomeschool.com must release your credit card information to the card-issuing bank to confirm payment and your address information to the delivery service to deliver products that you ordered. bjupresshomeschool.com must also disclose your Personal Identity Information (name, address, phone number) to third parties (delivery and billing information) to fill your order and provide customer service.

Bjupresshomeschool.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of bjupresshomeschool.com, our customers, or others.

Bjupresshomeschool.com may be required by law enforcement or judicial authorities to provide Personal Identity Information to the appropriate governmental authorities. We will disclose Personal Identity Information upon receipt of court order, subpoena, or in cooperation with a law enforcement investigation.

Bjupresshomeschool.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities and reserves the right to report any activities that we in good faith believe to be unlawful.

Bjupresshomeschool.com does not sell, trade, or rent your personal information to any third parties other than those listed above.

Consent

By using our web site, you consent to the collection and use of this information by bjupresshomeschool.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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How do I get the discounted prices I was offered?

If you were offered a special or discounted price that is not listed on bjupresshomeschool.com, you must contact Customer Services to secure the discount. If you have a coupon you must mail it to Customer Service to be applied to an order.

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What is your returns policy?

Books and materials purchased must be returned by the original purchaser, following these guidelines.

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What methods of payment do you accept?

BJU Press accepts personal checks, Money Orders, as well as Visa, MasterCard, or Discover Credit Cards.

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How can I view a Scope & Sequence online?

The Scope and Sqequence, an overview of BJU Press materialsfor three-year-olds through grade 12, is available as a free downloadable pdf.

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How long should it take for a catalog to arrive?

Your catalog will be mailed via USPS and will take approximately

7-10 days to arrive in U.S. locations
2-3 weeks to Canada
4-6 weeks to foreign countries

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How long does it take for delivery of an order?

Delivery time is based on your location and your selected shipping method. For standard shipping please allow 7-10 business days for the arrival of your order. Please see the shipping chart below for further information.

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How much is shipping?

View our complete shipping chart, which explains shipping costs to U.S., Canada, military, and foreign addresses.

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What shipping methods do you use?

UPS is our primary carrier; however, other carriers are used as well.

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What are your claim policies?

Any shipping discrepancies or damages/defects must be reported within 10 days from receipt of the materials and should be returned within 30 days after notifying BJU Press. Information about returning the items and obtaining replacements will be provided when BJU Press is notified. You may call 800.845.5731, or email bjupinfo@bjupress.com. Returns policy

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How do I track my order?

You will need to log in to the website in order to view or track orders online. If you are logged in right now, click the My Account. Under Your Order Status, click View My Orders. Select an order’s status, or select an order number to view your order and click the Track Your Order link in the order. To track your packages click the tracking number for each box.

You may call Customer Services at 800.845.5731 or 864.770.1317 and ask for assistance or email bjupinfo@bjupress.com.

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