BJU Press Returns Policy | Help/FAQs
BJU Press Returns | Distance Learning Returns
Books and materials purchased on this web site must be returned by the original purchaser, subject to the following conditions:
Homeschoolers and individuals may examine materials without incurring a restocking fee as long as the materials are returned within 30 days from the invoice date.
Partial returns cannot be accepted on kits and sets.
Since eTextbooks cannot be resold, they are not returnable.
All materials should be returned via UPS or Parcel Post and should be insured. We cannot be responsible for shipments lost or damaged in transit. When possible, use the original boxes. Each box should not exceed 40 lbs. in weight. Be sure to pack each box tightly to prevent damage and include a copy of the packing slip or invoice in each box.
On the packing slip or invoice, please circle the items being returned and note the quantity of each item being returned. Items returned must be in good salable condition (undamaged and unmarked). Unacceptable returns will receive no credit and will be disposed of.
Prior approval by BJU Press must be obtained before items may be returned after 30 days from the invoice date. You may call 800.845.5731, or email firstname.lastname@example.org.
Items returned after 30 days will receive a 10% restocking fee. Items returned after 90 days (120 days for overseas customers) from the invoice date will receive an additional 10% restocking fee then and each month thereafter. Refunds will not be issued on materials returned to us after 12 months from the shipping/invoice date, and the materials will not be returned to you.
Any shipping discrepancies or damages/defects must be reported within 10 days from receipt of the materials and should be returned within 30 days after notifying BJU Press. Information about returning the items and obtaining replacements will be provided when BJU Press is notified. You may call 800.845.5731, or email email@example.com.
Credit for a return may not be deducted from a new order. BJU Press will mail a refund check to you or credit your Visa, MasterCard, or Discover account, depending on the method of payment you used on the order.
Please send all returns to
BJU Press Distribution Center
134 White Oak Drive
Greenville, SC 29607
Allow four weeks for returns to be processed.