Viewer/Player FAQs | Distance Learning by Hard Drive

General | Installation | USB | Viewer/Player

When the drive is moved from one computer to another, the “Completed” field no longer contains any dates.

This occurs when the drive letter for the hard drive changes from one computer to the other. We store the completion dates based on the drive letter that is assigned to the hard drive. To fix this:

  • Right-click on “My computer” and select “Manage” from the menu.
  • Select “Disk Management,” then right-click on the hard drive.
  • Choose “Change Drive Letter and Paths” to choose another drive letter for the drive.
  • The new drive letter must be the same as the drive letter of the computer where the completion dates were set.
  • Choose the new drive letter within the list of drive letters and select “Ok”. This causes the pop-up window to disappear.
  • Select “Ok” within the “Change Drive Letter .” Window. This will cause this window to also disappear.
  • Exit the “Computer Management” window by clicking the ‘”X” icon in the upper right hand corner of the window.

How do I rewind the lesson?

To rewind the lesson, use the scroll bar at the bottom of the player window. Sliding the bar to the left rewinds the video.

Every time a lesson is played a new player is run. Is there a way to prevent this from happening?

Simply close each player when done with a lesson before opening a new lesson in order to eliminate an accumulation of players. This is a good practice as it ensures that the PCs memory does not get cluttered with unused programs.

I started several players at the same time by accident and I notice that even after the players are terminated, there is still sound coming from the PC.

The computer is still recovering from opening several players at one time. You may wait for the computer to completely terminate those players, or you may restart your computer.

If I turn the mouse wheel while the VLC player is running, the video starts at the beginning again.

If the scroll bar is selected and the mouse wheel rolled, the video will fast forward or rewind depending on the direction you roll the wheel.

When I click on another window, the media player disappears into the background. Is there a way to keep the task bar active so I can easily switch back to the media player?

Hold down the Alt key and hit Tab to get a list of active applications. Use the Tab key to cycle through the applications and select the orange striped cone ornage cone to get back to the VLC player.

When I bring up the Distance Learning Application and click on a lesson, the viewer starts out at normal size and then expands all across the screen, skewing the video.

With the mouse, right-click on the desktop and select "Properties" from the menu displayed. Select the "Settings" tab and change the Screen Resolution to a lower setting (e.g. 1024 x 768).  For further assistance, please call Hard Drive Technical Support at 800.845.5731 (choose options "2," "4," and then "1").  Technical Support is available Monday through Friday from 8:00 AM-5:00 PM EDT.

I previously dragged the Lesson Player window down below the task bar.  Now when I click on a lesson, the media player window opens in that same location, and it is too far down to move it up.  I hear only the audio of the lesson, but I can't see the Lesson Player window at all.

First, close the BJU Press Lesson Player.  Then, click on "Start", select “Programs” or "All Programs," select the "BJU Press Distance Learning V2" folder, select the "Quick Settings" folder, and click on "Reset VLC media player preferences and cache files."  Now, try to play a lesson again.  The Lesson Player should return to its default location and size.

When I play a lesson, sometimes there is no audio, or there is no video, or the audio and video are not synchronized. What could be the problem?

The problem is that the lesson file is not being transferred from the Hard Drive to your computer at the appropriate speed.  First, please verify that your computer meets the specifications for the Hard Drive product by the following the instructions for Checking System Requirements. If your computer meets the system requirements for the Hard Drive product, please verify that your computer meets the system requirements for your operating system (e.g. Windows Vista Home Premium operates at optimum speed with 2 GB of RAM).  If your computer meets all of these requirements, you can speed up the performance of the computer by restarting it or checking with a computer technician.

When I double-click on the desktop icon, the viewer opens and closes quickly.

The viewer has been corrupted and needs to be replaced.  Please be present at a computer with internet access and call Hard Drive Technical Support at 800.845.5731 (choose options "2," "4," and then "1").  Technical Support is available Monday through Friday from 8:00AM-5:00PM EDT.

When I play a lesson, the volume has always been extremely low.

First, close the Lesson Player.  Next, open "Volume Control" by right-clicking on the speaker on the bottom right corner of your screen and selecting "Open Volume Control."  In the "Volume Control" window, maximize the volume for the "Wave" column.  You may also need to increase the volume for the "Volume Control" column.  Now, try to play a lesson.  If the volume is still too low, do you have external speakers with adjustable volume control?  If not have external speakers, we have recommended them for a better experience with the Hard Drive product.  If you do have external speakers, please adjust the volume appropriately.  For further assistance, please call Hard Drive Technical Support at 800.845.5731 (choose options "2," "4," and then "1").  Technical Support is available Monday through Friday from 8:00 AM-5:00 PM EDT.

When I try to play a lesson, nothing happens.

Please be present at a computer with internet access and call Hard Drive Technical Support at 800.845.5731 (choose option “4,” and then “4” again). Technical Support is available Monday through Friday from 8:00 AM to 5:00 PM EDT.

When I try to play a lesson, I am prompted to select a program to open the lesson file, or I am prompted to save the lesson file to my computer.

Please be present at a computer with internet access and call Hard Drive Technical Support at 800.845.5731 (choose option “4,” and then “4” again). Technical Support is available Monday through Friday from 8:00 AM to 5:00 PM EDT.

When I double-click on the desktop icon, the viewer opens, and it prompts me to either agree Mozilla Firefox's Terms and Conditions or update Mozilla Firefox.

Please be present at a computer with internet access and call Hard Drive Technical Support at 800.845.5731 (choose option “4,” and then “4” again). Technical Support is available Monday through Friday from 8:00 AM to 5:00 PM EDT.