BJU Press Returns Policy
Please ship all returns to
BJU Press Distribution Center
134 White Oak Drive
Greenville, SC 29607-1218
General Information
- If you receive any defective or damaged items, please call immediately at 800.845.5731.
- Any shipping discrepancy must be reported within 10 days from receipt of the materials.
- Please retain all packing materials from damaged shipments for possible inspection.
- Please allow four weeks for returns to be processed.
- Materials must be returned by the original purchaser.
Return Instructions
- Prior approval from BJU Press must be obtained for returns. Contact Customer Service at 800.845.5731 or email for a return merchandise authorization (RMA) number.
- All books and materials must be returned in new, unused condition. Unacceptable items will be disposed of.
- We can offer a full refund only for products returned within 30 days from receipt (or within 30 days from when online content is made available), excluding any shipping charges paid.
- After 30 days, a 10% restocking fee will apply.
- We do not accept returns or offer refunds after 90 days.
- Convention, curriculum display, HomeWorks, and promotional orders may receive extended return options. Details given at point of sale.
- Liability of BJU Press for any and all claims shall be limited to a refund of amounts paid by the purchaser/subscriber.
eTextbooks are not refundable since they cannot be returned to stock.
Refunds
Partial returns cannot be accepted on kits and sets. Please include a copy of the packing slip with the returned items circled. Each box should be packed tightly to prevent damage and should not exceed 40 pounds in weight.
All materials should be returned via FedEx, UPS, or parcel post (insured).
BJU Press will process your refund to the payment method used on your order. Credit from a return may not be applied to a new order.
Video Courses
DVD End-of-Lease Instructions
- DVD courses that ship between February 1–May 31 will have 20 months to complete the course and return the DVDs. Courses that ship after June 1 will have 16 months to complete the course and return the DVDs. Please note that the start of the lease is calculated from the ship date of individual courses, not their order date.
- The DVDs must be returned by the required date. Failure to return the DVDs by the end of the access period will result in a penalty of $100 per month up to a maximum of $500. DVDs that are returned in an unusable condition will result in a penalty of up to a maximum of $500.
- The DVDs should be returned in the original packaging. A prepaid return label (for the 48 contiguous United States only) will be emailed prior to the required date, as previously noted, to ship the DVDs (only). Return instructions will be included with the email.
- Use of the return label(s) for other purposes is strictly forbidden by the carrier (e.g., FedEx) and will result in additional charges to the customer. Please use the prepaid return label to return DVDs by or before the required date. Other return shipping is the responsibility of the customer.
Online Access
Online courses that ship between February 1–May 31 will have a 20-month access period. Courses that ship after June 1 will have a 16-month access period. Please note that the access start date is based on the ship date of course materials, not their order date or video availability.
Testing & Evaluation
Please ship all returns to
BJU Press Testing & Evaluation
1430 Wade Hampton Blvd, Ste 210
Greenville, SC 29609-5066
General Information
- If you receive any defective or damaged items, call immediately at 800.845.5731.
- Missing items or shipping discrepancies must be reported within 10 days after receipt of materials.
- Please keep all packing materials from damaged shipments for inspection by the carrier.
- Allow 4 weeks for refunds to process, if applicable. Refunds are credited to the payment method used on your order. Credit from a return may not be applied to a new order.
- A 25% restocking fee will apply to all returns of unused testing materials.
Note: Materials returned more than 6 months after receipt are not eligible for a refund.
Return Shipping Guidelines
- Testing materials should have a return label or envelope with our address, included for your convenience. The envelope and label do not include pre-paid shipping.
- If you are returning one or more tests unused, please write “Unused” next to the student’s name on the Student Roster.
- Each box should be packed tightly to prevent damage and should not exceed 40 pounds.
- All materials (student books, directions, signed Student Roster, and answer document—if applicable) should be returned to BJU Press and should be shipped via an insured, traceable carrier service.
- Contact us if you need a letter to show carriers who otherwise refuse to insure paper.