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FAQs - Purchasing, Shipping, & Returns

Purchasing

What methods of payment do you accept?

BJU Press accepts personal checks and money orders as well as Visa®, MasterCard®, or Discover® credit cards.

How do I get the discounted prices I was offered?

If you were offered a special or discounted price that is not listed on bjupresshomeschool.com, you must contact Customer Services (800.845.5731) to secure the discount. If you have a coupon you must mail it to Customer Service to be applied to an order.

Shipping

How much is shipping?

Free shipping is available for orders shipped within the 48 contiguous United States. All items will be shipped UPS Ground Residential. For orders outside this area or expedited shipping charges, please add items to your cart and proceed to checkout. Shipping calculations are available at the shipping step.

What shipping methods do you use?

UPS® is our primary carrier; however, other carriers are used as well.

How long will it take for my order to arrive?

Delivery time is based on your location and your selected shipping method. Standard shipping typically takes 7–10 business days. Please check our shipping chart for further information.

How long should it take for a catalog to arrive?

Catalogs are mailed via USPS® and take approximately

7–10 days in the United States
2–3 weeks in Canada
4–6 weeks in foreign countries

How do I track my order?

You will need to log in to the website in order to view and track orders online. If you are logged in right now, click the My Account. Under Your Order Status, click View My Orders. Select an order’s status, or select an order number to view your order and click the Track Your Order link in the order. To track your packages, click the tracking number for each box in the email that was sent to you.

You may call Customer Services at 800.845.5731 or 864.770.1317 and ask for assistance or email bjupinfo@bjupress.com.

Returns

What is your returns policy?

All items purchased from BJU Press must be returned by the original purchaser by following these guidelines.

What are your claim policies?

Any shipping discrepancies or damages/defects must be reported within 10 days from receipt of the materials and should be returned within 30 days after notifying BJU Press. Information about returning the items and obtaining replacements will be provided when BJU Press is notified. You may call 800.845.5731, or email bjupinfo@bjupress.com. Returns policy

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